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EMU Australia Refunds and Returns

EMU Australia is committed to 100% customer satisfaction! 

We know that sometimes it is hard to always choose the perfect product whilst online and that is why we offer a generous exchange and refund process. 

 

POLICY:

  • EMU Australia Online Store is happy to honour customers with an exchange or refund within 30 days of purchase for any EMU Australia goods. 
  • Any returns, exchange or refund will be processed by EMU Australia only if the customer has purchased the product/s through our official EMU Australia website www.emuaustralia.com
  • Items purchased through retail stores must be returned to the place of purchase for exchange/refund.
  • Items purchased through 3rd party websites must be returned to the place of purchase for exchange/refund.
  • Any customer wishing for direct exchange or refund must complete the below steps.
  • All costs associated with the return of goods are the sole responsibility of the consumer.
  • The original shipping costs are not refundable.
  • Any customer wishing for a direct exchange or refund must send back the purchased EMU Australia goods in their original and unworn condition in the original packaging with all tags still attached. 
  • Any products that are returned that do not comply with original condition standards will be sent back to you at your expense.

 

Please note:

Australia, New Zealand & Asia - ALL returns go to Australia Head Office

Europe & UK - ALL returns go to our Germany Warehouse

USA & Canada - ALL returns go to our USA Californian Warehouse

RETURNS PROCEDURE for AUSTRALIA, NEW ZEALAND & ASIA ONLY:

Please complete the return form that was inside your delivery & your pick ticket details. 

 

RETURNS PROCEDURE for EUROPE, UK, CANADA & USA ONLY:

STEP 1:

Send an email to support@emuaustralia.com with the following information:

  • NAME:
  • CUSTOMER PO NUMBER: (eg WWW- # found on the pick ticket contained in the box)
  • COUNTRY:
  • STYLE, COLOUR AND SIZE OF ITEM BEING RETURNED: (can be found on the pick ticket contained in the box)
  • EXCHANGE OR REFUND:
  • REASON FOR REFUND OR EXCHANGE:

Once one of our friendly customer service team members receives your email they will respond with the relevant information on where to send your boots.

STEP 2:

Upon receiving the postal instructions from our customer service team please send back your goods in their original condition with the appropriate purchasing documentation as specified by the EMU representative.  Failure to do this may result in delays.

STEP 3:

Upon receiving the goods at our Warehouse or Head Office, one of our friendly customer service team members will issue a direct exchange or refund as per your request. 

Please allow up to 7 days for this exchange or refund to be processed.

IT'S THAT EASY!

For more information on our returns/refunds policy or to speak to a friendly customer service representative please CLICK HERE.