EMU Australia Returns Policy - EU
We know it can be hard to get it right when you're shopping online, so we offer an easy returns process.
We gladly accept returns or exchanges of purchases from this website, within 30-days, as long as they are in their original condition (unworn and in original packaging including tags).
Our exchange requests are expedited, so you can expect your new order to be dispatched within 1–2 business days of your return being received.
EMU Australia will happily exchange when:
- You request an exchange for a different size in the same style
- You request an exchange for a different colour in the same style
Please note, it's not possible to exchange one style for a different style.
Customers who would like a different style are best to place a new order for the different style and return their original purchase for a refund.
Here's what you need to do to complete your return:
- 1. Click here to download the return form.
- 2. Complete the form indicating if you'd like an exchange or refund.
- 3. Pack your items in their original packaging, including the completed return form (it's important you include the return form for prompt processing).
- 4. Return your item/s to the following address:
EMU Australia - Bleckmann Returns Department
Maarten de Vriesstraat
18-20 5975 RW
All return shipping costs are the sole responsibility of the consumer.
You are welcome to use whichever courier you see fit to return your purchase. We recommend using a tracked service so you can keen an eye on the return.
Important things to note
It's worth having a look at these notes, before returning an item.
Returns are only valid from Emu's official website - Any returns, exchanges or refunds will be processed by EMU Australia only if the customer has purchased the product/s through our official EMU Australia website www.emuaustralia.com.
We don't accept returns from other retail stores - Items purchased through retail stores must be returned to the place of purchase for exchange/refund.
We don't accept returns from third party websites - Items purchased through third party websites must be returned to the place of purchase for exchange/refund.
Sending your item back is at your own expense - Follow the steps above to return your item for an exchange or refund.
We don't refund the cost of the original shipping - The original shipping costs are not refundable.
Make sure the returns are in the same condition in which they were purchased - Any customer wishing for a direct exchange or refund must send back the purchased EMU Australia goods in their original and unworn condition in the original packaging with all tags still attached.
Any products that are returned that do not comply with original condition standards will be sent back to you at your expense.
How long will it take to process my refund?
All refunds will be issued in the same form as the original payment. You can expect the funds to appear in your accont within 1-3 business days.
What if the product is faulty?
If the product is defective or faulty, please contact customer service on email@example.com