Yes, shopping at EMU Australia is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and EMU Australia ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantees.
EMU Australia accepts Paypal, MasterCard and Visa.
You will receive a confirmation email within a few minutes of successfully placing your order. If you did not receive this email, you may have entered your email address incorrectly or the email has been flagged as spam. All confirmation emails are sent by osales@emuaustralia.com. Please contact us with your full name and order number and we will resend your confirmation email.
Our website is programmed to remove out-of-stock items from the online store, but occasionally an item sells out within the day you may order. If an item on your order is sold out, we will still ship the available merchandise, and include an explanation in your package about any excluded items. Our friendly staff will do everything they can to accommodate your needs and we will offer you a credit/refund for the missing style or provide a date when you can expect the style that has been back ordered.
The EMU Australia customer service staff are available by phone and email Monday through Friday, 9:00 a.m. to 5:00 p.m., Eastern Standard Time. For queries outside these hours please visit our contact us page.