EMU AUSTRALIA PRIVACY POLICY  

 

 

1. Our Commitment to Your Privacy 

Our website, [www.emuaustralia.com] (“Website”), and its content are owned and operated by EMU Australia (USA) Inc.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  By visiting the Website you are accepting and consenting to the practices regarding your personal data and how we will treat it.

 

 

2. Information that we may collect from you

We collect personally identifiable information about you that you volunteer to us by filling out forms on our Website or by corresponding with us by telephone, email or otherwise.  This includes information that you provide when you subscribe to receive newsletters, order a product on our Website, or enter a competition, promotion or survey such as:

(a) your name; 

(b) mailing address; 

(c) billing address;

(d) credit card information;

(e) product details (including sizes);

(f) e-mail address; and

(g) telephone number. 

With regard to each of your visits to our Website we may also automatically collect the following information :-

(h) IP and referring Website address; 

(i) browser type and version;

(j) time zone setting;

(k) browser plug-in types and versions;

(l) domain name; 

(m) operating system and platform;

(n) Website access times; 

(o) information about your visit, including details of the pages that you accessed;

(p) page response times;

(q) download errors;

(r) page interaction information; and

(s) any phone number used to call our customer service team.

 

 

3. How we collect personal information

We collect personally identifiable information about you that you volunteer to us by filling out forms on our Website or by corresponding with us by telephone, email or otherwise.

Our Website also uses various technologies, including cookies and web beacons, to collect information from Website users.  Cookies are small pieces of electronic information stored on your hard drive. They help us to learn which portions of our Website are most useful to you. This data is collected completely anonymously and does not identify you personally.  Web beacons notify us of your visit to particular web pages and are used in combination with cookies.

You may delete or disable cookies or prevent your device from receiving cookies by amending your browser settings.  You will need to go into your web browser’s settings/preference and do this from there. Each browser has different settings to manage these and you may need to read through your browser’s Help section.   However, if you do so, this will affect your browsing experience with us, especially when trying to add products to your basket for checkout.   

For detailed information on the cookies we use and the purposes for which we used them see our Cookies Policy here.

We do not use our Website to knowingly solicit information from or market to minors under the age of 18.  If you are under the age of 18, permission from your parent or guardian will be required to use our Website or online services.

You may encounter cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and our Privacy Policy does not cover their use.

Third parties that link on this site may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these organizations. You should contact these organizations directly if you have any questions about their collection or use of information about you.

 

 

4. Keeping your information secure

We want you to have continuing trust in us and in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.

We use a Verisign Secure Socket Layer (SSL) to encrypt all sensitive data transferred to and from your computer when making an online transaction via our Website. This enables you to have the most secure shopping experience possible and aims to ensure that your private data is not captured by anyone else other than the bank of your choice. We do not keep a copy of any credit card details used when making a purchase. 

Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

To process your payments, we may share some of your personal information with the service providers that process that payment.  We have requested that such service providers not use your information to market their services to you unless you have agreed to it. If an attempted payment fails, or is later invalidated, we may also provide the service provider or any payment service providers with details of the unsuccessful payment.

We work with third parties, including financial institutions, to enable them to accept or facilitate payments from you using our website. In doing so, a third party may share information about you with us.  Please note that payment service providers have their own privacy policies, and we may not be held responsible for their operations, including, but not limited to, their information practices.  All such third parties are independently responsible to monitor and disclose to you their privacy policies.

Other than as described herein, we will not disclose your credit card number or bank account number to anyone, except with your express permission or if we are required to do so to comply with a credit card rules, subpoena or other legal process.

 

 

5. The purposes for which we collect, hold and disclose your personal information 

We use information that you give to us:-

(a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us  

(b) to help us enhance your online experience; 

(c) to communicate with you about products, services, updates and promotions that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes;

(d) to resolve disputes, collect fees, and troubleshoot problems;

(e) to complete transactions with you;

(f) to notify you about changes to our service; and

(g) to provide technical support, quality assurance and assistance.

We use information that we automatically collect about you:-

(a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer; 

(c) to attempt to prevent potentially prohibited or illegal activities;

(d) as part of our efforts to keep our site safe and secure;

(e) to allow you to participate in interactive features of our service, when you choose to do so;

(f) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(g) to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.

 

 

6. Disclosure of your information 

We may disclose your personal information to various entities depending on what services you receive from us, for example:

(a) our related entities; 

(b) the card-issuing bank to confirm payment for products purchased on our Website; 

(c) delivery service providers so that they can deliver products you have ordered from us; 

(d) our professional advisers, including our legal advisors, accountants and auditors; 

(e) other persons, including government and regulatory agencies, as required or authorised by law or in a good faith attempt to prevent physical harm or financial loss or to report suspected illegal activity or other abuses of our Website; 

(f) organisations that acquire (or propose to acquire) all or a part of our assets or business; and

(g) other third parties with your consent or direction.

 

 

7. Storage of your personal information

The data that we collect from you may be transferred to, and stored at, a destination outside the country in which you reside. 

It may also be processed by staff operating outside the country in which you reside who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. 

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We protect your personal information by maintaining physical, electronic and procedural safeguards in compliance with applicable United States federal and state regulations. We use computer safeguards such as firewalls and employing the latest version of Secure Socket Layer (SSL) Technology to encrypt all sensitive information providing you with the safest, most secure shopping experience possible with data encryption.  We enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.  

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been rendered anonymous so that it does not identify a specific user.

 

 

8. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us using the details set out in section 10 of this Privacy Policy.

You can seek access to personal information that we hold about you by contacting our Privacy Officer using the details set out in section 10 of this Privacy Policy. In some circumstances it may not be possible to provide you with all of your personal information. Where this is the case, we will tell you why. When you request access, we may need to take measures to verify your identity.  An access request may be subject to a fee to meet our costs in providing you with the information that we hold about you. We can inform you of the current costs when you contact us about obtaining access.

If you think that any personal information we hold about you is inaccurate and would like to request that we correct it, please contact our Privacy Officer using the details set out in section 10 of this Privacy Policy and we will take reasonable steps to ensure that it is corrected. 

If you wish to make a complaint about the way we have handled your personal information you may do so to our Privacy Officer in writing, by mail or email to the address or email address set out in section 10 of this Privacy Policy. When you contact us, please include your email address, name, address and telephone number and clearly describe your complaint. Our Privacy Officer will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you consider that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. 

 

 

9. Changes to our Privacy Policy

Due to circumstances, which are beyond our control, we may need to change this Privacy Policy from time to time without notice. Your use of our Website after such changes are made and provided on our Website constitutes your acceptance of the new Privacy Policy.

We may need to update our Privacy Policy from time to time to reflect our changing business practices. We may modify or update our Privacy Policy by publishing the modified or updated version on our Website. We encourage you to check our Website periodically to ensure that you are aware of our current Privacy Policy. 

 

 

10. Links to and from other Website

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

 

11. How to contact us

For access and correction enquiries and complaints, please contact our Privacy Officer using the contact details provided below. 

onlinesupport_usa@emuaustralia.com