EMU Australia Returns Policy

We know sometimes it's hard to choose the perfect product online so we offer a generous exchange and refund process. 

The EMU Australia online store is happy to honour customers with an exchange or refund within 30 days of purchase for any EMU Australia goods. 

 

Christmas returns

Please note, we've extended our return period for Christmas purchses. We'll accept returns up until 15 January 2015, for purchase made prior to Christmas.

 

Important things to note

There are few important things to know before returning an item:

(a)     Any returns, exchanges or refunds will be processed by EMU Australia only if the customer has purchased the product/s through our official EMU Australia website www.emuaustralia.com

(b)     Items purchased through retail stores must be returned to the place of purchase for exchange/refund.

(c)     Items purchased through 3rd party websites must be returned to the place of purchase for exchange/refund.

(d)     Any customer wishing for direct exchange or refund must complete the steps detailed below.

(e)     All costs associated with the return of goods are the sole responsibility of the consumer.

(f)     The original shipping costs are not refundable.

(g)     Any customer wishing for a direct exchange or refund must send back the purchased EMU Australia goods in their original and unworn condition in the original packaging with all tags still attached. 

(h)    Any products that are returned that do not comply with original condition standards will be sent back to you at your expense.

 

Returns procedure

Please complete the return form you received with your email order confirmation, including your pick ticket details and email it to support@emuaustralia.com

Once our customer service team receives your email they'll respond with the relevant information on where to send your boots.

 

Returning your item

Australia, New Zealand & Asia - All returns go to Australia Head Office

Europe & UK - All returns go to our Germany Warehouse

USA & Canada - All returns go to our USA Californian Warehouse

 

Need further help?

Our customer service team are happy to help. You can email them at support@emuaustralia.com or find them here.